Trust Center

Clear, safe, broker-reviewed health coverage help.

CoveredNYC is built to be helpful without pretending to be the government, a health plan, or an official eligibility system. This page centralizes the trust, privacy, AI, upload, and broker-review promises.

Not government

CoveredNYC is not NY State of Health, Medicaid, Medicare, NYC Care, the government, or a health insurance company.

Not-government disclosure →

Broker transparency

Plan advice, quoting, and enrollment help require verified active licensing, certification, appointments/relationships, and final compliance review.

Broker transparency →

AI boundaries

Coverage Guide organizes information, asks next questions, creates checklists, and flags likely paths. It does not make official eligibility decisions or guarantee better coverage.

AI Coverage Guide →

Upload privacy

Do not upload unnecessary medical records, full medical history, Social Security cards, or immigration documents unless specifically requested and production security controls are active.

Document readiness →

Provider/Rx fit

Provider and prescription names can help plan comparison, but network and formulary details must be verified through current carrier/marketplace tools.

Provider/Rx check →

No active referral payouts

Community/referral QR payouts are not active. Any future partner program requires legal and compliance review.

Future-only roadmap →
Launch gate: Before public marketing, CoveredNYC must add verified DFS license details, NY State of Health certification status where needed, carrier/general agency details, production storage/security, and final compliance review.

v1.0.13 launch-readiness additions

CoveredNYC adds Start Here guided entry, multi-AI provider readiness, notification template placeholders, broker launch checklist, and SEO guardrails while keeping referrals inactive and preserving the approved logo/font/color system.

Review launch checklist →